Contractor reserves the right to void/deny/delay the warranty request and resubmittal will be required if the following occur:
- No attempt was made correct or resolve the submitted warranty issue by the Management team
- No photos of the issue were uploaded and submitted
- Warranty request did not provide sufficient information and/or items were incomplete.
- Failure to properly follow the emergency warranty request process (third-party costs will be responsibility of Owner or Management team)
Emergency Warranty Request Process:
In the event that an emergency arises (flooding, loss of power, HVAC shutdown), Owner and Management team are to perform the following process in the order listed:
- Management team attempts to correct or resolve issue
- Management team contacts the Contractors Project Manager (PM)
- If the PM isn’t responsive, Management Team contacts the Contractors Lead Superintendent(s)
- If the PM and the Superintendent isn’t responsive, Management team contacts the appropriate contact on the provided list of emergency contacts (received upon completing the first building)
- If all of the above are unavailable or unresponsive, Management team may contact a third-party source (no affiliation with FCL or construction of the project)
- Management team to submit a formal warranty request form within 12 hours of the emergency event.
- Contractor reserves the right to cancel, reschedule, or require resubmission if a team member of the Management team is not present during the subcontractors visit to inspect and repair the warrantable item.
- General items that will not be replaced or considered warrantable:
- Light bulbs (unit and building light fixtures)
- Batteries (emergency lights, smoke alarms or detectors, etc.)
- HVAC air filter
- Light fixtures, plumbing fixtures, exhaust fans, etc., when in need of replacement, will be shipped directly to the site for the Management Team to self-perform installation at Contractors discretion.
- Total loss of the one-year warranty, or a shortened one-year warranty can occur if it is found that the units were not being properly maintained under the ownership of the Management team or Owner. Examples include:
- HVAC system not operable (systems to be set at 76-78 degrees cool in the summer)
- Heat to be set at 68 degrees minimum in the winter
- Walking of unoccupied turn units doesn’t appear to be occurring by Management